Warranty/Refunds

Return Policy

Moat Technologies LLC is proud to offer a no risk, 30 day money back policy for items in new or like new condition (to be determined at our discretion). If there is damage to the item, accessories or original packaging rendering the product non-saleable, Moat Technologies LLC reserves the right to refuse the return. Shipping and handling charges are not refundable. Please be aware you are responsible for any possible shipping, custom, taxes, or duties that may be incidental of importing into your country.

Please email [email protected] for return instructions.

Warranty Policy

Your product is warranted by Moat Technologies LLC against defects in materials and workmanship, under normal use, to the original purchaser, obtained from Moat Technologies LLC or an authorized reseller, for the specified period beginning from the original date of purchase. In the case of a repair or replacement claim, the warranty period continues from the original date of purchase, and does not restart on the date of the claim. See Warranty Periods by Product below.

Moat Technologies LLC is not responsible for normal wear and tear, including external and accidental damage caused by abuse, tampering, unauthorized repairs, modification, misuse, misapplication, or other causes which are not defects in materials or workmanship. If your product is determined to have a manufacturing defect within the specified warranty period, Moat Technologies LLC will repair or replace the product parts at no charge to the customer. Any product replaced may be replaced with a refurbished unit. Moat Technologies LLC reserves the right to substitute a different color if necessary. Moat Technologies LLC reserves the right to substitute a comparable product if necessary. No personalizations or media will be transferred to the new unit. The repaired or replaced unit will be returned to the customer via FedEx or standard U.S. Mail. Shipping and handling charges may apply except where prohibited by law. All shipping and handling expenses incurred by the customer for sending the defective unit into Moat Technologies LLC are the responsibility of the customer.

If Moat Technologies LLC determines that any external damage, such as a broken screen, is the cause of a failure, Moat Technologies LLC reserves the right to void the product’s warranty. In such cases where the warranty has been voided, customers may purchase a replacement unit at a discounted price that will be determined by Moat Technologies LLC at the time of the claim. If the unit is found to be outside of the warranty period, Moat Technologies LLC reserves the right to return said unit at the customers expense.

All other third party accessories are NOT covered by Moat Technologies LLC. Any warranty issues must be directed to the product’s original manufacturer.

 

Warranty Periods By Product

1 year from original date of purchase
⦿S1 – Smart Climate Sensor
⦿S2 – Smart Climate Sensor
⦿H1 – Wifi Smart Hub

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