Frequently Asked Questions

SETTING UP A DEVICES FOR THE FIRST TIME?

Setup & Use

How to I buy a wireless humidity sensor?
How do I setup alerts?
  1. Go to the “ROOMS” tab in your Moat Connect App.
  2. Click on the room you would like to add an alert to.
  3. Check “Enable Alert” for temperature and/or humidity, as desired.
  4. Use the slider to set the upper and lower limits for the alert. Anything outside of the set range will trigger an alert.
How do I calibrate my Moat sensors?

The calibrate feature is currently only available on iOS. To calibrate your devices from your iOS app:

  1. Place your Moat sensor immediately next to the device you would like to calibrate it with.
  2. Wait at least 10 minutes to ensure both devices have adjusted to the current location.
  3. Go to the “ROOMS” tab in your Moat Connect App.
  4. Click on the room you would like to calibrate.
  5. Scroll to the bottom of the page till you see the “CALIBRATE” section.
  6. Adjust the Temperature/Humidity up(+) or down(-) until it matches the device you are calibrating it with.

*Moat devices are pre-calibrated before shipment. Only use the calibrate feature if you are confident the device you are calibrating it with is accurate. Also, please note that all temperature & humidity sensors have an accuracy range. Please see below for more information on the Moat sensor’s accuracy range.

How do I export my data?

The data export feature is currently only available on iOS. To export data from your iOS app:

  1. Go to the “ROOMS” tab in your Moat Connect App.
  2. Click on the room you would like to export data from.
  3. Scroll to the bottom of the page, and press the “EXPORT DATA” button.
  4. Select your desired location to save/export the data to.

*The data will be exported as a “.csv” file which can easily be opened in Excel or other spreadsheet applications. For more information on how to open a “.csv” file, please click here.

General

Where do I buy one?
Is Moat available for iPhone and Android?
Yes it is! Visit the app store (iOS) or Play Store (Android) to download it today!
Can I access Moat remotely and receive alerts from anywhere?

Moat uses bluetooth, which means it needs to be in range (100 meters in ideal circumstances) of your phone to receive new data and trigger alerts. For more information about the range of the device see the “Technical Info” section below.

While you are away, Moat stores your temperature and humidity data onboard, and then syncs with your phone when you return. This mean that even though alerts will not trigger, you still get to keep an eye on your environment all day long.

UPDATE: We are currently working on a Wifi gateway which will pair with your devices so that you can receive alerts from anywhere in the world. If you would like to be notified when this is available, please email us at [email protected] and let us know!

Can Moat be used outdoors?
Yes!…and no. Like most humidity sensors, Moat is not waterproof. In other words, if you leave it in the rain, or take it for a swim, it will probably break. But as long as you keep it out of direct exposure to water, you should be ok leaving it outside. In fact, many of our customers already do!
Can Moat be moved around to different locations?

Absolutely!  One of the benefits of being battery operated and having such a slim profile is that it can easily be moved from room to room.  You can use it in the nursery one day and your humidor the next.  

Technical Info

Where do I buy one?
How long does the battery last?
Moat’s battery lasts for 1 year or more in most cases. Under normal circumstances it can last even longer than a year, but if it is stored in extremely cold locations (such as a freezer) the battery life can be less than a year.
What type of Battery does Moat use?

Moat S1 – CR2477 (3V) lithium cell battery

Moat S2 – CR2450 (3V) lithium cell battery

When the included battery eventually runs out of juice, it can easily be replaced with this standard battery which you can purchase from Amazon or wherever you prefer.

How many devices can I pair at once?
If you find out, let us know 😉 Technically we haven’t reached the limit yet ourselves, so we want to say unlimited. However, for peak performance we recommend pairing a maximum of 30 devices to one phone.
What is Moat's range of operation?
This is a somewhat complicated answer, because it is highly dependent on the environment you place the device in, and the phone you are pairing it to. Under ideal conditions (no obstructions or interference) Moat S1 has a max range of 100 feet and the S2 has a max range of about 400 feet. Every house is different, but for an average sized and constructed home you should be able to place the device just about anywhere and stay in range as long as you (and your phone) are home.

PLEASE NOTE:If you are using Moat in a freezer, or something similar, the range will likely be reduced. In most cases it will still function just fine, but metal housings can create interference.

What is the +/- Temperature accuracy ?

The temperature accuracy can vary slightly based on the temperature range. See Below For Details:

Between 32°F and 140°F (0°C – 60°C)

  • ±0.3°C / ±0.5°F In Most Cases
  • 0.5°C / ±0.9°F Max

Below 32°F or above 140°F

  • ±0.7°C / ±1.3°F In Most Cases
  • 1.2°C / ±2.2°F Max
What is the recommended temperature range of the device?
Moat can be used between -40°F and 140°F ( -40°C – 60°C )
What is the +/- Humidity accuracy?
The humidity accuracy can vary slightly based on the humidity range. See Below For Details:

Between 20% and 80% RH

  • 3.0% In Most Cases
  • 4.5% Max

Below 20% or above 80% RH

  • 4.5% In Most Cases
  • 7.5% Max
What is the recommended humidity range of the device? +
Moat can be used between 0% and 100% RH (relative humidity)
How often does Moat take Temperature/Humidity samples?
  • Moat broadcasts the updated temperature/humidity once every 25 seconds and updates your phone immediately, as long as it is in range.
  • The Moat Connect app will store Temperature and Humidity data once per hour and keep these records indefinitely.
  • While your phone is out of range, Moat will store temperature and humidity readings once per hour, and sync them with your phone when you are back in range

Want data stored more frequently? Send us an email at [email protected] and let us know. We work hard to make Moat what you want it to be.

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